As a Microsoft cloud support coordinator, you will be the primary point of contact for our clients who use Microsoft365 and Azure services. You will be responsible for handling and routing tickets, ensuring service level agreements are met, communicating with clients and internal teams, and managing support agreements. You will also have the opportunity to learn and grow your skills in cloud computing and Microsoft technologies. You will work closely with our cloud engineers and architects to provide excellent customer service and technical support. If you are passionate about cloud computing, problem-solving, and customer satisfaction, this is the role for you. Responsibilities Respond to and resolve client queries and issues related to Microsoft365 and Azure services in a timely and professional mannerEscalate complex or unresolved tickets to the appropriate cloud engineers or architects and follow up with them until resolutionMaintain and update the ticketing system and service level agreements with accurate and relevant informationCommunicate effectively with clients and internal teams on the status, progress, and resolution of ticketsProvide feedback and suggestions to improve the quality and efficiency of the cloud support processes and toolsStay updated on the latest features and developments of Microsoft365 and Azure services and share best practices and tips with clients and colleaguesRequirements This is an overnight position. Candidate must be available to work 10pm - 8am EST, 4 days a week.At least 3 years of experience in technology user support and basic troubleshooting. (in house, MSP or other user support role preferred.)Familiar with Microsoft 365 and Azure product families.Basic knowledge of cloud computing concepts, best practices, and security standardsMicrosoft 365 Foundation (MS-900) and/or Microsoft Azure Foundation (AZ-900) is a plusExcellent communication, collaboration, and problem-solving skills
...union, client, visa, walmart lab s etc to name a few. We are continuously looking for entry-level software programmers, Java full stack developers, Python/Java developers, data analysts/data scientists, data engineers, machine learning engineers for full time positions...
...Job Description Job Description Principal Electrical Engineer Responsibilities: To take primary technical leadership in the design, management, and supportforourmotion control product lines: Synchro / Resolver to Digitalconverters DATELAtoD,and...
...accessible and enjoyable. But this isnt your average doctors office. Were on a mission to transform healthcare, which means improving... ..., Dental and Vision plans Pre-Tax commuter benefits PTO cash outs - Option to cash out up to 40 accrued hours per year Protecting...
...payment Located in beautiful Northern California, Adventist Health Clear Lake has been a leading healthcare provider in Lake... ...inpatients and outpatients. Establishes and maintains active communications with patients, physicians, nurses and other dietitians and the...
We are hiring an experienced and enthusiastic English Teacher to join our team in Las Vegas.As an English Teacher you will be responsible for teaching and guiding students in the English language, helping them improve their speaking, writing and reading skills.The ideal...